Frequent Questions

I am an athlete - can I be featured on the site?

I am an athlete - can I be featured on the site?

Please get in touch with us so we can discuss details. We are usually happy to help!

What format are the videos in?

What format are the videos in?

The majority of videos come in a WMV file that can be played on a PC or MAC. A few old videos are MP4 which also can be played on most computers. They do not have DRM and you are able to save and keep the video for as long as you wish.

The average file size is 500mb.

Can I use my phone or tablet?

Can I use my phone or tablet?

There is no reason why phones and tablets cannot play the video files. However each video is around 500mb so you do need WiFi to download them, plus plenty of storage space.
Our advice would be not to use a phone or tablet, get the video on a computer. If you decide to try on a phone then it is at your own risk.

Why is there no preview video - how do I know what I am buying?

Why is there no preview video - how do I know what I am buying?

We ask our athletes to promote their own videos and link in to the site here. This keeps our admin down and makes sure the athletes are spending time training, not editing preview videos.

If you are unsure then please do not make a purchase and contact us for more information.

Can I request a customized video?

Can I request a customized video?

Yes. If you would like to see a certain posing routine or get a training advice video tailored for your needs then we can arrange this. Please contact us for more information.

Please bear in mind that under no circumstances will any X rated or similar requests be considered.

What do I do if my video goes blank part way through?

What do I do if my video goes blank part way through?

You probably didn’t get the complete file so please delete the file from your computer and download it again.

Refunds

We are happy to help all customers and ensure they are totally happy. When you purchase a video you will receive a link for the download. If you have not used this link or did not get it then we can provide a new link or a refund in full.

In the unlikely event that you purchase a video and feel that the content dramatically differed from the demo or description, or you feel the file is faulty, please contact us. If we cannot resolve your issue we will offer a refund.

Main Terms and Conditions

Welcome to Flex Vid Store. By browsing and using this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which govern Flex Vid Store’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term “Flex Vid Store” or “us” or “we” refers to the owner of the website –
SPEAK DIGITAL MEDIA LTD (Registered in England and Wales)
73 DANZIGER WAY
BOREHAMWOOD
HERTS
WD6 5DE
Company No. 08039935

The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  2. This website uses cookies to monitor browsing preferences and enhance content. If you have disabled cookies, you may find that the website does not functions correctly.
  3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, graphics and videos. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  6. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  7. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  8. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  9. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.